Got an Apple device? You’ll need to put a non-O2 sim in your device. What do I do after I receive my text/email? If you’ve got any other device, we’ll send you an email. If you’ve got an iPhone, we’ll send you a text. How will you let me know when my unlocking code is ready? You’ll need to have your IMEI ready (see previous FAQ for more information on your IMEI). Call us on 202 from a Pay Monthly phone, or 4445 from a Pay As You Go phone.Select ‘More’ in the menu bar at the top of the page.The easiest way to unlock your device is in My O2: If you’re on Pay Monthly, you'll still need to see out the minimum term of your contract, even if you put a non-O2 sim in your device. We can only unlock your device if you bought it directly from us, otherwise you’ll need to contact your provider. If you’re on a Pay Monthly or Pay As You Go tariff, you can ask us to unlock your device at any time, as long as you’re in the UK. It's a good idea to make a note of the number to speed the process along. It will then display the 15-digit number. To make your request, you’ll need your device’s unique IMEI (International Mobile Station Equipment Identity) number.
Choose the ‘Pay Monthly or Pay As You Go customers’ or ‘O2 Business customers’ section below to find out how to ask us to unlock your device. If you’ve checked and your device is locked to our network, you can ask us to unlock it at any time, for free. How do I get my device unlocked and what info will I need? If you get a message along the lines of 'incompatible sim', 'enter subsidy PIN' or 'enter network unlock code', then the chances are it’s locked and you’ll need to ask us to unlock it. If it all works as normal then it’s not locked. To find out whether your device is locked, just pop a non-O2 sim into it. How do I find out if my device is locked to O2? If you’ve blocked your sim by entering the wrong PIN too many times, you’ll need to request your PUK (Personal Unblocking Key) code. Unblocking your phone is different from unlocking it. If your device is locked to a particular network and you want to use it on another network, you’ll need to ask for it to be unlocked. What is the difference between unlocking your device and unblocking your device? Alcatel and Doro devices are the exceptions – they’re still locked. And almost all new devices shipped after January 2019 are now unlocked, with Huawei dongles being unlocked since April 2019. Since 1 August 2018, Apple devices bought directly from us are no longer locked. Most devices are no longer locked to our network. Unlocking your O2 device for use on a different network Does O2 lock devices?
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